Shipping & Returns
Orders that are cancelled after the credit card has been processed will be charged a 15% credit card processing fee & administrative fee. This is for the original fee for processing the card, the fee for refunding the card, and the labor and time involved with orders.
Each time a card is processed there is a processing percentage fee and a transaction fee per run of the card. Please be aware that Champion Trailers cannot and will not incur the cost of these fees when product is not being purchased. We do not charge these fees when an order is placed and shipped.
We are working hard to get orders out as quickly as we can. There are delays in shipping and when your order ships we will email you the tracking information. There is a large volume of delays on receiving product from the manufacturers at this time. Facilities are still being closed when someone test positive for COVID along with standard delays of product deliveries. Please be patient and know that we are working as hard as possible to get product in to fill your order.
We hope that our customers will understand the fact that COVID has and will continue to affect us for the next several months as least. We would appreciate your patience and ask that you understand that we may only be able to provide estimated times, and not guaranteed times for deliveries, fabrication, and more.
Standard shipping times do not apply at this time. All shipping companies (FEDEX, UPS, and USPS) do not guarantee shipment times due to COVID. This applies to all Priority, Express, or Ground Shipments. Customers may continue to pay for expedited shipping, but Champion Trailers will not allow refunds on the cost of expedited shipments if they are not received in time. Champion Trailers is not in control of the movement or progress of a package once it leaves our warehouse and we cannot cancel, return, or refund for orders that are held up due to carrier issues as we have no control over those warehouses.
FREE SHIPPING EXCLUSIONS
Champion Trailers cannot and will not be able to honor the free shipping on CERTAIN ITEMS. Those items will have their own shipping rates.
There are certain exclusions to the free shipping promotion such as oversized items such as torsion axles and certain items that are considered to be oversize through FedEx. Due to the high cost of surcharges, Champion Trailers cannot and will not be able to honor the free shipping on those certain items.
Free Shipping is also only allowed within the contiguous United States, which excludes Hawaii, Alaska, APO addresses, United States Territories, and any international shipments.
Free Shipping will either ship through the US Postal Service or through FedEx Ground. Expedited Shipping such as Next Day, Second Day, or Third Day Shipping is not allowed as part of the Free Shipping Promotion.
Commercial and Wholesale Accounts cannot use the Free Shipping Promotion.
UPS/FedEx Transit Times--NOT GUARANTEED AS PER UPS AND FEDEX
Priority Next Day delivers by 4:30pm the following day from the shipment date (See expedited order information for cut off times)
Second Day delivers by 8:00pm the following day from the shipment date (See expedite order information for cut off times)
Express Saver delivers by 8:00pm the following day from the shipment date (See expedite order information for cut off times)
Ground & Home delivery ranging from 2-7 business days (Depends on delivery state)
Discounted, US Ground Only Shipping, & FREE Shipping
Delivers Monday through Saturday through FedEx or USPS. Time of delivery depends on the carrier and state for the delivery as well as any delays or closures from the shipping company.
FedEx Express Shipments
Express or Air orders must be placed prior to 12 pm CST to ship the same day (non-fabricated items only). If the order is placed after 12 pm CST then that day will not count as a shipping day as the order did not leave the warehouse since it missed the cut off time. The next day would be counted as the first day of shipment. Express/ Air shipment days are counted by the days they are in the FedEx system moving through facilities. Please note that weekends and holidays are not counted as valid moving days through the FedEx system. Champion Trailers does not set these regulations on the days counted as shipped, this is set by FedEx.
Champion Trailers shipping department is open Monday through Friday from 9 am to 5 pm CST. Certain holidays affect shipping time due to closures for our company or the carriers. Standard warehouse times for non-fabricated items is typically 24-48 business hours.
New Year’s Day- Closed, Champion Warehouse, USPS, and FedEx
Memorial Day— Closed, Champion Warehouse, USPS, and FedEx
4th of July— Closed, Champion Warehouse, USPS, and FedEx
Labor Day— Closed, Champion Warehouse, USPS, and FedEx
Thanksgiving-- Closed, Champion Warehouse, USPS, and FedEx
Day after Thanksgiving—Closed, Champion Trailers Only
December 24th to January 3rd-- Closed, Champion Trailers Only
Shipping fees quoted or charged DO NOT include all brokerage fees, duties, or taxes. These fees are due directly to the shipping company and must be paid by the customer. All prices on the site are USD and your credit card company will convert for the exchange.
Champion Trailers will ship orders through the US Postal service for international shipments. Please note that additional credit card fees may apply for international shipments and those orders must be placed through email at email@example.com
Custom fabricated items such as axles or boards cannot be cancelled.
All other cancelled orders are subject to a 15% credit card processing, administrative, and restock fee.
No Cancellations due to manufacturing delays for axles, boards, or new trailers. Please keep in mind that lead times for manufacturing vary and could be affected due to volume and closures due to COVID.
All shipments from Champion Trailers are carefully packed and shipped, however if damage occurs to your package proceed as follows.
1. Notify the CARRIER immediately of any external damage to packaging.
2. Examine the contents of your package for damage, at the time of delivery. If contents are damaged notify the CARRIER immediately.
Please verify the content of your order immediately. You must report any shortages or discrepancies in your order within 36 hours of delivery or you
All returns require a return authorization number for a credit to be issued and the customer is responsible for all shipping cost. If an order is cancelled after it is placed online a restock fee will be applied for those orders where product has been pulled from stock and packaged.
Items that have been installed or damaged cannot be returned. If items are returned damaged a credit will not be issued and the customer will be responsible for the cost of getting the items back to them.
No returns allowed for cut metal, axles, or electrical components. Parts may be returned within 15 days and are subject to a 15% restocking fee. Please note that returns could take up to 15 days to process from the date Champion received the returned product. Shipping charges are NON- REFUNDABLE. Proof of purchase must accompany your return. Send a copy of your original invoice with the returned goods.
Ship the returned material to:
Attention: Return Department
56705 Garrett Rd.
Slidell , La. 70458
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